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New Client Onboarding Application

Please complete all required fields to establish your account with TWI Group Inc.

1
Company Info
2
Addresses
3
Accounting
4
Banking
5
International
6
Insurance
7
Review

Company & Contact Information

Getting Started

All fields marked with an asterisk (*) are required.

Enter your primary business contact information. This person will receive account updates and shipping notifications:

  • Company Name: Full legal business name as it appears on official documents
  • Main Contact: Primary person we should contact regarding your account
  • Email: Business email address for important communications
  • Phone: Business phone number (automatically formatted as you type)

Company Information

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Addresses

Address Information

Enter your primary business address where you conduct operations. Then choose your billing preference:

  • Main Address: Your primary business location
  • Billing Address Option 1: Check "same as main address" if billing matches your main location
  • Billing Address Option 2: Leave unchecked and fill separate billing address if your accounting department is at a different location

Company Addresses

Street Address
Suite / Unit / Additional Address

Billing Address

Street Address
Suite / Unit / Additional Address
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Accounting

Accounting & Business Details

Provide your accounting information and payables processing preferences:

  • Tax ID: Federal tax identification number (optional)
  • Accounting Contact: Your finance/accounting contact person
  • Accounts Payable Email: Email for invoicing and payment communications
  • Payables Processing: Choose "Yes" if you use an external accounting firm

Business Information

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Banking Information

Banking Details (Optional)

All fields in this Banking Information section are optional. You may provide this information now or submit it separately later.

Providing banking information helps us serve you better and may expedite payment processing:

  • Bank Name: Your primary business bank and branch
  • ACH Routing: For electronic transfers
  • SWIFT Code: For international wire transfers
  • Wire Routing: For domestic wire transfers

All fields in this Banking Information section are optional. You may provide this information now or submit it separately later.

Bank Reference

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International Shippers

International Shipping Preferences

Tell us about your international shipping needs and customs broker preferences.

If you plan to ship internationally, you can choose:

  • "Use TWI Group": We'll handle customs brokerage (recommended)
  • "Use Own Broker": You'll use your existing customs broker
  • "Other": You'll select a different broker

⚠️ Important: If you choose TWI Group, you'll need to provide Power of Attorney information. The authorized person must be legally able to sign on behalf of your company.

International Shippers

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Insurance

Cargo Insurance Decision

Important: Your shipment is not automatically insured by TWI. Your company's own insurance will be your default coverage.

We strongly recommend reviewing the carrier liability limits in the table below and considering cargo insurance. Carrier liability is often much lower than your shipment value.

⚠️ Consider Carefully: Review the liability limits against your typical shipment values before making your decision.

Cargo Insurance Information

Compare the value of your cargo against the monetary liability of Carriers.

Mode of Transit Limit of Liability
🚢
Ocean Carriers
$500/package or Customary Shipping Unit (CSU) based on the Carriage of Goods By Sea Act (COGSA).
✈️
International Air Carriers
$9.07/lb. or approx. $20/kg. under Warsaw Convention 19 SDRs* (Approx. $29/kg.) under Montreal Convention or Warsaw Convention as amended by Montreal Protocol 4.
🚛
Domestic Airlines, Trucks & Railroads
$.50/lb. customary
$.50/lb. customary, limited by tariff
Limited
📦
Couriers & Warehousemen
$100 or less any one shipment
Limited, no statutory federal protection

Carrier's statutory liability does not provide the same protection as cargo insurance. Consider the comparisons below:

Coverage Conditions Cargo Insurance Carriers Liability
Provides door-to-door protection ✓ ⚠️
Pays whether or not transportation provider negligence is proven to have caused the loss ✓ ✗
Pays for losses occurring outside control of carrier ✓ ✗
Pays shipper for the full invoice value of cargo lost or damaged plus freight and other associated costs ✓ ✗
Can pay for expediting replacement goods ✓ ✗
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Review & Submit

Final Review & Submission

You're almost done! Please carefully review all the information below before submitting your application.

What happens after submission:

  • Immediate Confirmation: You'll be redirected to a confirmation page
  • Email Confirmation: You'll receive an email confirmation
  • Ready to Ship: You can contact your TWI Group sales rep to make your first booking
  • International Shippers: Additional forms may be sent via email if needed

Review Your Information

Please review all the information you've entered before submitting your application.

Form Submission Information

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